Employee Engagement Surveys

Employee Engagement Surveys, and their variations, which are also described as Climate Surveys, Employee Opinion Surveys, Employee Satisfaction Surveys are information gathering processes to understand and evaluate employees’ perceptions and experience with key business and organizational issues.

Organizations make use of this important Survey process to identify employees' current engagement and satisfaction with: the direction of the organization/business; the leadership team’s impact on the organization; degree and quality of internal communications; working relationships with fellow team members; organizational culture and how it is experienced by employees; supervisor’s coaching and performance evaluation approaches; identifying specific issues hindering productivity; compensation and benefit feedback; and numerous other areas of organizational life.

Employee input to this Survey process is confidential, most often conducted and collected by a third party who summarizes and synthesizes the input to provide the business leaders with a strengths and weaknesses analysis, along with recommendations on initiatives to make internal improvements.

Twelve to eighteen months later the third party re-surveys the employees and summarizes the feedback to determine if the initiatives implemented to deal with the original Survey feedback have caused improvement, no change, or negative change.

In our Consulting experience, businesses who utilize Engagement Surveys and are responsive to the employee feedback create more productivity, develop a more collaborative culture, strengthen teamwork and customer relationships, and improve organizational results.

Concord’s Engagement Survey process begins with utilizing either a standard Survey or customizing one for the operational drivers important to your success; it then extends to deploying the Survey to all employees through a secure on-line connection; and summarizing and analyzing the results to help guide management through the important developmental process. Consultative analysis and customized reporting are provided to maximize insights gathered from the survey process.

The Employee Survey process can be a vital part of an organization's growth and strategic planning process.  Contact us for further information and discussion on how this survey process can help meet your organization's needs.