Conflict happens all the time. Whether that be during an individual's personal or professional life, these situations will inevitably occur. However in the workplace, conflict is avoided at all cost, which could come back to haunt staffers who may have ill feelings about specific projects or one another.
"It's just a fact of life – and work," JetBlue Airways Chairman Joel Peterson wrote on LinkedIn's blog. "But the difference between conflict in a dysfunctional company and in a high-trust organization is how people deal with it."
Instead of pushing these company-wide tensions or qualms under the rug, some of these problems can be solved with a 360 degree evaluation. Although these assessments are commonly used for performance reviews, the core of these discussions is to get feedback from other people in the company.
This can be especially effective for an employee who might be bumping heads with multiple staffers or departments. 360 degree evaluations are also known as a way to provide micro feedback, which is "information on a single individual within a group or organization," Larry Cipolla explained.
How can this solve work-related conflict? Once colleagues, co-workers and supervisors complete their survey on the employee who is receiving the review, a formal report on strengths, weaknesses or other concerns will be included in the file. One of the most common reasons why conflict in the workplace is never addressed is that no one wants to stir things up, but failing to address anything at all leaves everyone in limbo.
"Conflict happens — in businesses, in charitable organizations, in political parties and in families," Peterson added. "It means people care about outcomes, and conflict is far better than apathy."
Ultimately, companies that take the time to evaluate every facet of an employee, will be able to more effectively review how an employee tackles daily tasks and embraces work culture.