Larry Cipolla
October 11, 2013

Every manager wants to think that he or she is perfect and adored by all employees. However, this is hardly ever the case. Even successful managers might lack in certain areas, like communication.

This does not mean that leaders should be taken out of their roles. Rather, it is an opportunity for a 360 leadership assessment. With well-rounded feedback, supervisors and managers can continue to build on their strengths and learn ways to flourish in other areas.

Harvard Business Review contributor Michael Goulston explained that there were two basic types of communicators found in the workplace. Essentially, there are "explainers" and "venters." When paired together, each type will likely view its opposition as demeaning.

For example, "venters" might think that "explainers" talk down to them, or lecture too much. Reversed, "explainers" view their counterparts as out of control and overly emotional.  

"Why do people who consider themselves good communicators often fail to actually hear each other? Often it's due to a mismatch of styles," Goulston wrote. "To someone who prefers to vent, someone who prefers to explain seems patronizing; explainers experience venters as volatile."

Don Rheem, co-founder of a Virginia-based consulting firm, told Entrepreneur Magazine that a business' culture is hardly ever in a perfect state. But, that doesn't mean that it can't be sculpted into a successful one.

Rheem said that it's important to create an environment that employees love coming into every day. This will keep them engaged and willing to actively contribute.

Communication with leadership is essential for this to occur. To better gauge how your employees view your overall leadership style, implementing leadership assessments can be greatly helpful. Your team members are likely willing to follow your example, and two-way communication is an important step to create a business that will have long-term success.

Every Friday we'll publish leadership topics as they relate to 360 degree feedback.