Effective Communication Skills for Sales and Customer Service Professionals
The key to success for various sales and customer service roles is understanding the personality styles of their customer and then tailoring the sales approach to fit the person. Our communication training can help your customer service or sales team members better understand how to effectively communicate with different personality types.
COMMUNICATION TRAINING FOR SALES & CUSTOMER SERVICE
With an understanding of how to identify the communication styles of others, sales and customer service staff are equipped to:
- Read prospects and customers more accurately,
- Communicate in “their language,” and
- Avoid the miscommunication which results in lost sales and missed opportunities.
Contact us for further information on how communications skill building can increase the effectives of your sales and customer service representatives.
Listen to how an O.D. leader helps managers build more effective interactions with their direct reports and team members with each other.
A President talks about how he has come to value the relationship with Concord.
Contact Us Today to Learn More About Our Training Programs
We train organizations to improve process for management and staff to guarantee success.
We’ve built training programs to ensure the development and growth of your company’s leaders.
Please introduce yourself. We’d love to learn more about you.