Behavioral Interviewing Training

Behavioural Interviewing

Gather more insight during interviews with behavioural interview training

WHY US

Creating a high performing organization

Hiring with Structure and Consistency

Establishing a structured and consistent approach to hiring is critical for building a high-performing organization. Our methodology covers every aspect of the recruitment process—including interviewing, reference checking, rating, and selection—and is applied consistently across all levels of the organization. By training managers to use these processes effectively with every hire, organizations can reduce turnover, improve employee satisfaction, and ensure that every new team member is the right fit for their role. This approach strengthens the overall talent pipeline and contributes to long-term organizational success.

Training for Better Hiring Decisions

Concord Consulting’s Behavioral Interviewing Training Program equips managers and HR professionals with the skills and tools needed to assess candidate potential more accurately. Through hands-on exercises, case studies, and practical guidance, participants learn to identify the qualities that predict success in specific roles. This proactive training ensures that hiring decisions are informed, objective, and aligned with organizational goals, ultimately resulting in a stronger, more effective workforce.

Predicting Success Through Behavior

A candidate’s past behavior is the most reliable indicator of future performance. Behavioral interviewing goes beyond standard questions to uncover concrete examples of skills, competencies, and behaviors that directly impact job success. By analyzing these examples, managers can make informed hiring decisions, selecting candidates who are most likely to thrive in the role. This approach minimizes hiring risks, enhances team performance, and builds a workforce aligned with the organization’s strategic objectives.

Behavioural Interview Training Sessions

Our behavioral interview training seminar is 1 full day and utilizes a series of learning experiences including: best practices overview, small and large group activities, a case study example, and building your skills in behavioral interviewing techniques.

Participants are provided with a comprehensive behavioral interviewing manual and a personal profile that will help you to understand how your own personality influences both your interview style and your evaluation of candidates.

Contact

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For further detailed information on behavioral interview training content and agenda, view our behavioral interviewing brochure and contact us to arrange a session for your organization.

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Our Training Programs

Training programs designed for Success

EFFECTIVE COMMUNICATION FOR LEADERS & MANAGERS

One day workshop to help leaders and managers understand their own communication style and how to adjust to work more effectively with others.

Create more productive teams and stronger working relationships by mastering your communication and leadership style.

COMMUNICATION SKILLS FOR SALES & CUSTOMER SERVICE

A one day workshop to teach sales people how to adjust their style to the person they’re selling to.

Boost sales and customer service performance by mastering effective communication skills. Our training helps teams identify customer personality styles, adapt their approach, and communicate clearly.

INCREASING TEAM EFFECTIVENESS

A one day workshop to helps participants understand their communication style, how it is different from others, and what they can do to improve the effectiveness of their interactions.

Increase your team’s effectiveness by clarifying goals, identifying obstacles, and improving communication.

LEADERSHIP DEVELOPMENT

Enhance your organization’s leadership through self-awareness and effective communication. Concord Consulting’s training helps leaders understand their style, influence team behavior, and address performance gaps. Gain insights into motivations, strengths, and decision-making, enabling leaders to align talent with roles, boost engagement, and drive productivity across departments and teams.

TRAITS CERTIFICATION

TRAITS is a psychometric assessment tool that helps leaders hire, manage, and grow high-performing teams. By aligning employee personality with role requirements, TRAITS improves performance, reduces turnover, and provides objective insights throughout the employee lifecycle. Identify strengths, predict success, and make smarter staffing, coaching, and promotion decisions.

360° FEEDBACK TRAINING

Concord’s 360 Degree Feedback Tool provides actionable, behavior-based insights from multiple sources, helping employees and leaders identify strengths and areas for growth. Gain quantifiable results, perform gap analyses, and create personalized development plans. Improve performance, guide career development, and drive continuous improvement across all levels of your organization.

Testimonials

Client Experiences That Speak for Themselves

The quality of the final written documents provided by Concord Consulting was only surpassed by the personal attention and direct coaching on the summary materials shared by DeWayne Fliss. This process, without question, was the most impactful performance review process I have undertaken in my career; you have set a new standard for my expectations.

Tim Reid

Past CEO at Northlands COliseum

Without the deep human behavioural analytics that came with Concord’s survey, we would not be as far along in our growth trajectory as we are today. I would certainly recommend Concord Consulting to any company who is motivated to succeed in their growth with ‘right people in the right positions doing the right things right.

Isabelle Graveline

President & CEO at Kilmarnock Enterprise

Hiring: make better decisions with drastically increased fit and job performance.
Organizational growth: see gaps at different levels and what is needed to fill the gaps.
Long term damages: identify potential “non-fits” faster and move them to a position where they are effective.
Sustainability: help bring the company from Good to Great.

Chris Decock

Owner/COO at Hudson's Canadian Tap House

During my three years of utilizing the TRAITS tools it has created a strong platform for an HR professional to identify top talent. The greatest investment we can ever make in our organizations is an investment in our employees. TRAITS is the first step to doing this and preparing for the future as it emerges.

Adam J. Miller

Global HR Professional at private equity

We have been building and growing our business at a fairly rapid pace and our challenges are in the area of management, recruiting, organizational and employee development, and succession planning for the organization. Our team has embraced the program and we use the system daily in planning and managing our business. This tool has added significant value to Strike.

Stephen D. Smith

president & ceo at strike energy

We made the decision to only hire candidates who were a match for our job models based on the TRAITS Assessment results. As a result we saw the turnover rate on new hires greatly improve. This is a dramatic change for us and TRAITS is a big reason why this significant turnover reduction has happened.

Joe Laratta

corporate recruiter at S.I. Systems

TRAITS allows us to identify those that don’t fit our job models early so we don’t spend too much time with those that don’t fit. We’re an aggressively growing auto group and we need certain types of people to help us reach our goals. We save time and bottom line dollars every time we find someone who simply won’t fit into our culture.

Jared Priestner

president at go auto

In addition to TRAITS we examined several other systems. The reasons for choosing TRAITS were: Internal assessments have consistently put the accuracy of the reports in the 8-10 out of 10 range, the information is relatively brief and to the point as more extensive reporting is not always useful, the visual aspect of the graphs give the profiles additional depth and enable the report to be read quickly.

Michael Scott

Chairman & ceo at precision biologic