Frequently Asked Questions
Your Questions, Answered with Clarity
We’ve compiled the most common questions leaders ask about our services, approach, and tools. Whether you’re exploring consulting, training, recruitment, or assessments, this FAQ will help you understand how Concord supports organizational growth and performance.
About Concord
1. What does Concord Consulting do?
Concord helps organizations grow by aligning strategy, structure, culture, and people. We combine consulting, training, and behavioural science tools to improve performance, strengthen leadership, and optimize organizational design.
2. Who are your typical clients?
We work with entrepreneurs, mid-size companies, and large corporations — across North America — helping leaders navigate change and build sustainable growth.
3. What makes Concord different from other consulting firms?
We don’t just deliver reports — we integrate with your organization. Our approach is hands-on, combining strategic planning, leadership development, and behavioural analytics (TRAITS) to create measurable, lasting impact.
4. Where is Concord located?
Our head office is in Edmonton, Alberta, Canada.
5. How can I contact your team?
You can reach us via our Contact Page, call 1-780-464-6688, or email us. We’ll be happy to discuss how we can support your business.
Consulting Services
1. What does Strategic Planning include?
Our Strategic Planning Process helps leaders clarify direction, set goals, and align company resources. We guide you through developing a clear vision, analyzing strengths and weaknesses, setting measurable objectives, and creating accountability systems to track progress.
2. How can Organizational Design improve performance?
An effective structure enables clarity, faster decision-making, and accountability. We assess your current design, identify gaps, and realign roles and responsibilities to support your 3–5 year growth plan.
3. Do you offer Succession Planning?
Yes. Our tools help you identify high-potential employees and design behavioural models for every role — ensuring leadership continuity and long-term success.
Training & Development
1. What training programs do you offer?
We deliver practical workshops in:
- Leadership Development
- TRAITS Certification
- Behavioural Interviewing
- Communication Training
2. Are the training sessions in-person or virtual?
Both options are available.
3. Can Concord customize training to our organization?
Absolutely. Every program is adapted to your culture, size, and business goals — ensuring relevance and immediate applicability.
Tools & Assessments
1. What is TRAITS?
TRAITS is a psychometric assessment tool for hiring, managing, and developing your team. It measures personality, motivation, and work behaviour to predict performance and ensure the right person is in the right role.
2. How long does a TRAITS assessment take?
It takes about 20 minutes to complete online.
3. How can TRAITS help in recruitment?
By comparing a candidate’s behavioural profile to the role model, you can objectively identify the best fit — reducing turnover and improving hiring accuracy.
4. Can TRAITS be used for coaching or team development?
Yes. TRAITS provides valuable insight into communication styles, motivation, and team dynamics, helping leaders build stronger, more cohesive teams.
Recruitment Services
1. What does “Screen for Personality First” mean?
We help you go beyond resumes. By assessing personality fit before hiring, we reduce mismatches and increase retention. The result? Engaged, high-performing employees who thrive in your culture.
2. Which industries benefit most from Concord’s recruitment approach?
Our recruitment system works across industries — from engineering, manufacturing, and finance to healthcare and education — wherever people’s performance drives results.